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Renewals

HiltPay supports renewal orchestration for membership-style flows.

Important principle​

HiltPay does not auto-debit a buyer wallet on a schedule.

Instead, it helps merchants:

  • track membership periods
  • send reminders before expiry
  • issue clear renewal links
  • preserve support and verification context when a buyer renews

Membership lifecycle​

Typical states are:

  • ACTIVE
  • GRACE_PERIOD
  • EXPIRED
  • DELIVERY_FAILED

Use the Members page in the app to inspect the current state for any buyer.

What merchants should configure​

  • billing interval in days
  • grace period in days
  • reminder offsets
  • clear naming for the access target

Suggested reminder cadence​

For most monthly memberships:

  • 7 days before expiry
  • 2 days before expiry
  • 1 day before expiry

For shorter cycles, compress the cadence but keep at least one pre-expiry reminder.

Renewal support workflow​

When a customer says they already paid or lost access:

  1. search by wallet, identity, or transaction
  2. confirm the current membership period
  3. confirm whether the payment produced a receipt
  4. confirm whether delivery succeeded or failed

That lets merchants resolve access issues without guessing.