Receipts
Receipts are the record layer for HiltPay payments.
They give merchants and support teams a stable record of what happened after a buyer pays.
What a receipt is for
Use receipts when you need to:
- confirm that a payment settled
- reconcile a customer dispute
- verify a transaction signature against merchant support context
- understand what access was supposed to unlock
What to check first
When reviewing a receipt, the useful fields are usually:
- transaction signature
- payer wallet
- amount
- product or template context
- confirmation time
That is often enough to resolve most support questions quickly.
Where receipts matter most
- Telegram and Discord access disputes
- redirect/download entitlement disputes
- buyer claims that payment succeeded but access did not
- merchant requests for a clean payment history
Support pattern
Recommended order:
- open the receipt
- confirm the payment is real
- compare it with the member or delivery state
- resolve the support ticket with the same references attached
Receipts are what make the support console and merchant dashboard trustworthy instead of conversational guesswork.